| Web based Company Receptionist |
- Provides the Calls in queue, pick which call is to be answered.
- Also shows the Active Calls Show the list of active calls and engaged extensions.
- In addition to this gives the Availability, IP Phone/soft phone status like off-hook, on-hook, ringing.
- More than this Call Park option is given.
- In addition to this gives the Drag and Drop call transfer.
- Beyond this We provide the voicemail transfer.
- Also gives the Call Toggle option – Allows operator to shift between calls
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| Call Queue |
- Music on Hold per queue.
- Caller Experience – Let the caller hear the phone ring instead of listening to music on hold.
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| IVR ( Interactive Voice response ) |
- We Provides the Ringing Options – Ring All, Round Robin, Fewest Calls, Least Recently Called, Random, and In Order.
- More than this Extension Dialing – Allow the callers to dial an extension at any time.
- Also Send to Voice Mail option is given.
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| Call Control |
- Call Transfer – you can easily transfer incoming calls or active calls to another extension. Set the transfer rules for incoming calls so you can check the call first, then transfer, transfer without checking, or send the call straight to voicemail.
- Call Pick up – You can set up Call Pickup groups so some employees can pick up calls ringing on other extensions by dialing a short code on their own phones. You determine who has this permission and which calls they can pick up.
- Do not disturb.
- Hold – Put a call on Hold using the button on your IP phone, or from the Switchboard. You can customize the Music on Hold that plays until you resume the call.
- Call Parking – Put a call on Hold using the button on your IP phone, or from the Switchboard. You can customize the Music on Hold that plays until you resume the call.
- Also delivers a Parallel Ringing.
- More than this we provide Follow me option.
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| Voice Mail & Voice mail To e-mail |
- Provides the Voice Mail Set up.
- Also gives the Voice Mail Access.
- Voice mail to email or to any email client.
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| Voice Recording |
Automatically record calls coming in, going out, or even internally, based on the settings you define |
| Conferencing |
- We gives the 3 way conferencing from the IP Phone.
- Also provides the Meet me conference- With a Meet Me Conference Center, each of your phone extensions can have its own conference room.
- More than this Dial-in Conference.
- In addition to this Dia-out Conference
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| Faxing |
- Provides the Out going fax.
- More than this provides the Incoming Fax option.
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| Distributed Office setup |
- Connects Multiple Offices through MPLS or VPN. Also the Branch offices can be added to the IP server through an INTERNET connection.
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| Paging/PAS |
*Provides the Dial a code to connect to a separate overhead paging and announcement system.
*Also gives the Dial a code and connect directly to a built-in one-way announcement speaker on one or more phones |
| Multi Trunking |
- Provides the option to Connect with PRI ISDN E1, T1.
- Also connect with Analog/PSTN/CO Lines is possible.
- Connect With GSM Trunk.
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| SIP Trunking |
Ready to use the sip-trunking and as well the SIP Client,Create Multiple VOIP accounts. |
| Call Routing |
Location Based routing.
Skill Based routing.
DID Based Routing. |
| Barge IN & Listen |
Barge in: Barge in on both channels. The manager channel is joined onto the spied-on and bridged channel, and all parties can hear each other.
Listen: Monitor an agents call/ Extensions. The manager can hear both the spied-on and bridged channels, but they cannot hear the manager. |
| Whisper |
Whisper to the agent. The manager can hear both the spied-on and bridged channels, and the spied-on channel (agent) can also hear the manager, but not the bridged channel, hence “whisper.” |
| Reports |
Complete report on day to day, weekly reports, Monthly report, Extension wise report, |
| Third party Integration |
We give support to Connects any 3 party Integration Like,CRM.
Also gives the ERP.
More than this SMS option is given.
Click to Call. |
| Multi Phones Connectivity |
We give the option to Connect with different Phones Like:IP PHONE.
Also supports Analog Phone
More than this Soft Phone support is given
In addition to this Smart Phone (Mobiles) support is given.
DECT phones |
