VDI Solution for Call Centers by Sangfor

VDI Solution for Call Centers by Sangfor delivers reliable cloud desktops with strong data security, centralized control, and seamless remote work access.
VDI Solution for Call Centers
VMware Replacement Solution

The Smart Virtual Workspace for Modern Call Centers

Transform your call center operations with Sangfor’s VDI Solution for Call Centers. At Netmate Information Technology, we bring this cloud-based technology to businesses across the UAE and GCC countries, helping them simplify operations and boost security. Replace your outdated PCs with a Virtual Desktop Infrastructure that offers high performance, scalability, and full data protection.

Why Traditional PCs Slow Down Call Centers

Many call centers still use conventional desktop setups, which often cause inefficiency and downtime. Here are some key problems you might face

No Data Isolation Between Users

When multiple agents share one desktop, private data is at risk. !

High Energy Use & Fast Hardware Aging

PCs consume a lot of power and wear out quickly.

Frequent Disruptions from Hardware Issues

When desktops crash, call services are interrupted.

Time-Consuming Setup and Removal Tasks

Changing user environments slows productivity.

Difficulties in Meeting Security Standards

Traditional systems struggle with compliance and client-specific needs.

Poor Remote Access Performance

Old systems make remote work frustrating.

Powerful VDI Solution for Call Centers by Sangfor

Netmate’s offering of Sangfor Cloud VDI Solution helps call centers achieve more with less hassle. Explore the features that make it a smart choice

Elastic Cloud System & Thin Clients

  • Quick setup or removal of user desktops
  • Easily scale your environment as your business changes
  • Thin clients last longer and cost less
  • Energy-efficient: just 0.5KW/Thin Client/Day

Elastic-Cloud-System-&-Thin-Clients
Source from Sangfor

Flexible and Efficient Shared Seating Solution

  • Standardized desktops with restored virtual machines
  • Quick recovery with VM snapshots
  • Shared VM pools to save costs
  • Retain user settings with UPM (User Profile Management)

Flexible-and-Efficient-Shared-Seating-Solution
Source from Sangfor

Advanced Security Built for Call Center Confidence

  • Data Loss Prevention (DLP) built-in
  • Anti-ransomware protection through aSEC tools
  • Data is backed up to prevent loss

Advanced-Security-Built-for-Call-Center-Confidence
Source from Sangfor

Work From Anywhere, On Any Device

  • Seamless remote access with stable performance
  • Consistent data across multiple devices
  • Compatible with older and latest OS versions (Windows 7 to 11)


Source from Sangfor

Notable Trusted by Leading Call Centers

Teleperformance Indonesia

Challenge: With a remote workforce, they needed better data protection and remote IT support.

Solution by Netmate using Sangfor VDI:

  • Simplified workspace setup with templates
  • Strong data protection to prevent leaks
  • Fast remote connections using SRAP technology
  • Centralized IT management and quick support

Teleperformance-Indonesia
Source from Sangfor

J&T Express

Challenge: Managing devices and ensuring security across a growing workforce.

Solution by Netmate using Sangfor VDI:

  • Reduced PC usage by enabling shared desktops
  • Built-in data protection tools defend against ransomware
  • Elastic cloud resources adjusted to match workload

J-and-T-Express
Source from Sangfor

Frequently Asked Questions (FAQs)

What is a VDI Solution for Call Centers?

A VDI Solution for Call Centers provides virtual desktops over the cloud, allowing agents to access secure, high-performance workspaces from any device.

Yes. It includes DLP, ransomware protection, and multiple backups, ensuring sensitive data is well-protected.

Yes. Sangfor’s VDI allows shared usage while keeping each user’s data and settings separate with User Profile Management.

Absolutely. Netmate Information Technology provides full setup and support for Sangfor VDI across UAE and GCC countries.