Unified Communications – In a short
Unified Communications (UC) means bring together your telephony, video conferencing, and messaging so they work together, usually over your IT infrastructure rather than a special dedicated proprietary system .
UC gives you new communication strength, operational flexibility, and is cost saving to run than traditional systems. It also helps ensure that you’re not locked-in to a single technology provider and it gives you extra dimension in communication.
All sizes of company can experience great productivity gain
What are the benefits of UC?
Improved efficiency & productivity
Unifying communications makes it easier for people to do their job by saving time on simple work tasks. The ability to have incoming calls route to wherever you are; your desk phone, mobile or a phone application on your computer. This reduces the possibility of missing that important phone call.Not only does unified communications allow employees to work more efficiently but also wherever they want to. Now people can work remotely easily without the need for any special set-up from their IT department. A desk phone simply connects back into the central company cloud phone system.
Unified communications make use of Voice over IP technology in order to integrate different communications platforms. This differs from traditional telephony which has historically relied on the rental of analogue phone lines from the service provider.These line rental costs no longer need to appear on your bill, substantially reducing the recurring operating costs of your phone system. Typically a move to UC will achieve 40% in real cost savings for an SME.
Better customer service
If a customer gets in touch with your business, they usually want to be put in contact with a particular person or department and they want this to be done as quickly as possible.
With unified communications even if you’re away from your desk or out of office you can still be available to your customers by redirecting your fixed number to your mobile device.
If you can’t answer the call, ring groups can be set up to send the call to the next most suitable recipient(s). Ring groups set conditions for incoming calls. For example – you can set up your phone system so that if your main sales line is not answered, the call will be forwarded on to your sales manager automatically.
We’ve all experienced being put on hold only to be told that the person we are looking for is unavailable. With unified communications you can see the presence of whether the person is available or not.
Also another facility of unified comms is rich presence, with this facility you can see the availability of colleagues, so the customer doesn’t need to be placed on hold if they are unavailable. This can be as simple as seeing a red light for a colleague that’s on a call.
If you’re transferring calls, short internal number dialing makes call transfer simple, especially if the intended recipients is in a different office on the other side of the country, or even the globe. A good unified communications provider will allow you to sync contacts from a central portal across your corporate network.
With unified communications, it’s possible with some companies to have one communications provider for your business needs. This means less account managers, technical support numbers, contracts and bills to worry about.
All administration is streamlined, as well as a common point of contact for all of your communication.